Providing data recovery services for failed hard drives in computers and laptops. Covering homes, businesses and offices in Catford SE6, Lewisham SE13, Eltham SE9, Bellingham SE6, Hither Green SE6, Ladywell SE13, Lee SE12, Blackheath SE3, Grove Park SE12, Chinbrook SE12, Westcoombe Park SE3, Kidbrooke SE3, Mottingham SE9 and all over South East London. .

My hard drive has failed. What can I do?

OK, hopefully you have made back-ups of all your important data pictures, movies, music and programs. OK, so you haven't. Now what? Firstly don't panic. It is still possible to recover the information on your hard drive. You will probably need to purchase a new one and re-install your operating system, but it is likely that most of the data is still on the disk - in which case it can be recovered.

How can you help?

We will visit your premises and ascertain the problem. Most likely, we can supply you with a new hard drive, install it and place your old data on the new hard drive - this will enable you to use your computer as before. We will give you good advice on backing up to protect your data. If the problem is more complex, we will take the hard drive to our workshop to extract the data and then re-install it on a new hard drive.

How we price our services

We charge £60 for the first hour of service. During this time the engineer is your for that hour. If your computer problem is diagnosed and repaired before the hour is up, by all means ask your engineer to perform more services up until that hour is complete.

We charge in 1/4 of an hour slots after the first hour so that you do not get charged a complete hour if you don't need that much time. This keeps the cost down for you.

It is always difficult to estimate how long it is going to take to diagnose a problem or eradicate a virus. If it looks as if the time to repair or fix the problem is going to take more than an hour the engineer will give you an estimate of the time to complete the project. We will present you with the most cost effective option. Sometimes, this may be to transfer the data form your hard drive onto another hard drive. It is advisable that you are always on the premises when the engineer is there to enable you to make informed decisions. You will need to sign a completion document upon completion of the work.

Why do you charge per gigabyte for data transfer?

Data is precious. If you lose it, it can be gone forever. Hardware, such as hard drives, are relatively cheap. Transfering data from one device to another takes time. Generally, over a USB connection, it takes around 9 minutes to transfer 1 Gigabyte of data. On an hourly rate that gets very expensive. We therefore charge per Gigabyte of data transfer to make it more cost effective for you. (This charge only comes into effect after the first hour). Recovering and transfering data will often cost significantly more than the device it is stored on.

Once our engineer has started the data transfer process, he or she can show you what to do once the transfer is complete. If you purchase the leads or any other materials used, the engineer can leave your premises. As long as you are comfortable with this arrangement, you can save a significant amount of money. If however you need to call the engineer back, we will charge an hourly rate - this will probably still be cheaper than keeping our engineer at the premises.

Our engineer callout service is available to all customers - call 0207 837 4914.

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